Pharmacy Services

Transfer your prescription to Kaiser Permanente

Kaiser Permanente members can easily transfer prescriptions to the Kaiser Permanente mail-order pharmacy or a Kaiser Permanente retail pharmacy. Once your prescriptions are in our system, mail-order prescriptions usually arrive at your home within 3 to 5 days.

Transfer your prescriptions using the option that’s most convenient for you:

• Online: Sign in to your account via kp.org, click the “Medications” drop-down, and then click “Transfer Prescriptions.” Don’t have an account? Sign up now at kp.org/register.
• Mobile app: Sign in to your account via the Kaiser Permanente Washington mobile app, click “Medications,” and then click “Transfer a Prescription.”
• Phone: Call toll-free 1-877-939-8778 (TTY 711).

You’ll need:¹

• Name and phone number of your current pharmacy
• Prescription number, name, strength, and instructions
• Name and phone number of the doctor who prescribed the medication

It can take 5 to 7 days to complete the transfer process while we work with your current pharmacy. If you can’t wait that long, please have your doctor send a new prescription for your medication directly to Kaiser Permanente mail-order pharmacy or a Kaiser Permanente retail pharmacy.

Once you’ve transferred your prescriptions, you can order refills, chat with a pharmacist, and more through your account on kp.org or the Kaiser Permanente Washington mobile app.

¹If you have the prescription bottle, you may upload a picture with the information during this process. 

Order refills for home delivery or pharmacy pickup

Note: For patients who are partially sighted or blind, large-font labels and prescription reading devices are available upon request. Please call 1-800-245-7979 (TTY 711).

Prescription home delivery

For certain medications, you can get prescription refills mailed to you through the Kaiser Permanente mail-order pharmacy. Once your prescriptions are in our system, mail-order prescriptions usually arrive at your home within 3 to 5 days. Delivery is free of charge.

If you have questions or concerns about prescription delivery, please call 1-800-245-7979 (TTY 711).

Same-day delivery

• Sign in to find out if this service is available in your area. Don’t have an account? Sign up now at kp.org/register.
• We can deliver most prescription medications to your home or office in most areas of the Puget Sound, Spokane, and Bellingham.²  A $10 delivery fee applies.
• Same-day delivery is available Monday through Friday, 8 a.m. to 6:30 p.m.; Saturday and Sunday, 9 a.m. to 5 p.m. 

²Eligible prescriptions include non-narcotic and non-refrigerated medications that don't require a signature when delivered. We're unable to deliver medications to Medicaid/Molina members at this time.

Automatic prescription refill program

Save time by having routine, ongoing medications shipped to you before you run out. Your refills will arrive when you need them, and you won’t need to call Kaiser Permanente or log in. We’ll send a reminder via text message before completing your refill in case you need to make changes — and if you run out of refills, we’ll contact your doctor. Some exclusions apply.

See our FAQs to learn more
Enroll in the automatic prescription refill program

Pick up at a Kaiser Permanente pharmacy

You can pick up your prescription at one of our 29 Kaiser Permanente pharmacies.

Search for pharmacies

Kaiser Permanente Washington Specialty Pharmacy

Medication disposal program

Our drug formulary

Medicare Advantage Part D drug formulary

Drug information

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