Billing Statements and Payment

On This Page

• Services at Group Health Medical Centers
• Services From Contracted Providers
• How to Pay

Services at Group Health Medical Centers

Services provided by a Group Health care provider or at a Group Health facility (including Group Health pharmacies) are billed by our Patient Financial Services department. These bills are first submitted to your health coverage provider (your "health insurance company") or other payers of record for processing. If the service is covered by your plan, the bill will be paid by your coverage provider.

You will be billed for services at a Group Health facility if:

• Your plan requires that you pay for part or all of the service (commonly called "patient responsibility" or your "cost shares"). The most common forms of patient responsibility are copays, coinsurance, and deductibles.
• Part or none of the service is covered.
• Your coverage had ended when you received the service.

For questions about these bills, contact Customer Service.

Services From Contracted Providers

When you receive health care services from a non-Group Health provider, that provider might send you a bill. In most cases, you will be billed only for charges that are your "patient responsibility."

However, sometimes the contracted provider might send you a full bill instead of forwarding it to Group Health first. If you receive such a bill, send a copy to:
  Group Health Claims Administration
  P.O. Box 34585
  Seattle, WA 98124-1585

In Eastern Washington, blood drawn at a Group Health facility is routinely sent to Pathology Associates Medical Laboratory (PAML) for processing. X-rays taken at these clinics are also read by Inland Imaging. If there are any patient balances for either of these services, you will receive a bill directly from PAML or Inland Imaging.

For questions about bills from non-Group Health providers, contact the provider who sent you the bill. If the provider's office is unable to assist you, contact our Customer Service.

How to Pay

Your payment options are listed below. Group Health doesn't offer online payment for medical bills and monthly dues (premiums) at this time.

Medical Services
If you received a bill for care from a Group Health care provider or at a Group Health clinic:

• Pay in person with cash, check, or your bank card at a Group Health Medical Centers location.
• Mail your payment in the envelope sent with the bill. (Lost the envelope? See addresses in upper right column.)
• Pay over the phone with a bank card. Call Patient Financial Services at 206-901-7103 in the Seattle area or toll-free at 1-800-442-4014, option 2, during standard business hours.

Monthly Dues (Premiums)
You only receive a monthly dues bill from Group Health if you have a Medicare plan or an Individual and Family plan (non-employer plan). If you have questions about your membership or premiums, contact Customer Service.

Note: Monthly dues payments are no longer accepted at Group Health Medical Center locations. You still may pay medical care bills at Group Health clinics.

For monthly dues (premiums), your payment options are:

• Mail your payment to Group Health's health plan office in the envelope you receive with the bill. (Lost the envelope? See addresses in the right column on this page.)
• Pay over the phone with a bank card. Call Patient Financial Services at 1-866-537-6133 during standard business hours.
• Sign up for automatic deductions from your personal bank account. Start by contacting Customer Service to request an automatic withdrawal form.
• Pay in person with cash, check, or bank card at the Cash Desk in Group Health Headquarters, 320 Westlake Ave. N., Seattle. Ask for a visitor's pass in the lobby.

Medicare members have an additional payment option:

• Have your monthly dues withheld from your Social Security check. Start by contacting Customer Service for instructions about sending a request letter to Group Health.