Billing Statements and Payment

On This Page

• How to Pay for Medical Services
• How to Pay Premiums (Monthly Dues)
• Bills From Group Health Medical Centers
• Bills From Contracted Providers

How to Pay for Medical Services

Your options now include online payment on this website.

If you received a bill for care from a Group Health care provider or at a Group Health Medical Centers location:

• Pay online. Log in to MyGroupHealth for Members, or register if you don't have access to your personal online services.
• Pay in person with a personal check or a bank card at a Group Health Medical Centers location. Group Health accepts Visa, Mastercard, Discover, and American Express.
• Mail your payment in the envelope sent with the bill.
• Pay over the phone with a bank card. Call Patient Financial Services at 206-901-7103 in the Seattle area or toll-free at 1-800-442-4014, option 2, during standard business hours.

If you are paying by mail, send payments for medical services to:
Group Health Patient Financial Services
P.O. Box 34283
Seattle, WA 98124-1283

For bills from contracted, non-Group Health providers, contact the provider's office for payment options.

How to Pay Premiums (Monthly Dues)

Your options now include online payment on the Premium Payment website.

You receive a premium bill from Group Health if you have a Medicare Advantage plan or an Individual and Family plan (non-employer plan). If you have questions about your membership or premiums, contact Customer Service.

• Pay online, each month or with recurring payments. Learn more or go directly to the Premium Payment website.
• Mail your payment to Group Health's health plan office in the envelope you receive with the bill.
• Pay over the phone with a bank card. Call Patient Financial Services at 1-866-537-6133 during standard business hours.
• Sign up for automatic deductions from your personal bank account. Start by contacting Customer Service to request an automatic withdrawal form.
• Pay in person with cash, check, or bank card at the Cash Desk in Group Health Headquarters, 320 Westlake Ave. N., Seattle. Ask for a visitor's pass in the lobby. Premiums cannot be paid at Group Health clinics.

If you are paying by mail, send payments for premiums to:
Group Health Claims Administration
P.O. Box 34900
Seattle, WA 98124-1585

Medicare Advantage members have an additional payment option:

• Have your monthly dues withheld from your Social Security check. Start by contacting Customer Service for instructions about sending a request letter to Group Health.

Bills From Group Health Medical Centers

Services provided by a Group Health care provider or at a Group Health facility (including Group Health pharmacies) are billed by our Patient Financial Services department. These bills are first submitted to your health coverage provider (your "health insurance company") or other payers of record for processing. If the service is covered by your plan, the bill will be paid by your coverage provider.

You will be billed for services at a Group Health facility if:

• Your plan requires that you pay for part or all of the service (commonly called "patient responsibility" or your "cost shares"). The most common forms of patient responsibility are copays, coinsurance, and deductibles.
• Part or none of the service is covered.
• Your coverage had ended when you received the service.

For questions about these bills, contact Customer Service.

Bills From Contracted Providers

When you receive health care services from a non-Group Health provider, that provider might send you a bill. In most cases, you will be billed only for charges that are your "patient responsibility."

However, sometimes the contracted provider might send you a full bill instead of forwarding it to Group Health first. If you receive such a bill, send a copy to:
Group Health Claims Administration
P.O. Box 34585
Seattle, WA 98124-1585

In Eastern Washington, blood drawn at a Group Health facility is routinely sent to Pathology Associates Medical Laboratory (PAML) for processing. X-rays taken at these clinics are also read by Inland Imaging. If there are any patient balances for either of these services, you will receive a bill directly from PAML or Inland Imaging.

For questions about bills from non-Group Health providers, contact the provider who sent you the bill. If the provider's office is unable to assist you, contact our Customer Service.