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Welcome! We're glad to have you as a member.
New health plan members should receive an ID card, a guide, and a benefits booklet/certificate of coverage. If you have not received these items, please contact Customer Service.
Each household may order one free copy of the Healthwise® Handbook, a useful self-care manual, available from the Resource Line. When you sign up for Group Health's online services, you'll have access to even more Healthwise information.
Identification Card
You and each member of your family will receive an ID card. At top, you'll find your insurance plan and your name. Below on the left are your unique identification number and numbers that help us process your pharmacy claims. On the right you'll see your copayment amounts for office visits, pharmacy, inpatient services, and emergency room visits.
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Make or cancel appointments |
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Check in for an appointment |
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Order or pick up prescriptions |
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Get laboratory or X-ray services |
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Receive emergency care |
Provider Directory
Use the
Provider Directory
to find a primary-care doctor, specialist, or self-referral provider. You may also use the card enclosed in your new member materials to request a paper copy of our provider listings.
Benefits Booklet/Certificate of Coverage
These contain detailed information about your specific coverage, outlining the benefits and services that are covered under your plan, and the amount of your copayment for an office visit, prescription, or other services.
Note: For Medicare members, the Certificate of Coverage serves as the medical coverage agreement.
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