Preventive-Care Outreach

Group Health is committed to helping you be as healthy as possible. One way we do this is by reminding you when it's time for certain well-care visits, also sometimes called preventive-care or routine-care visits.

We look at clinical research along with your personal health history to see if you could be at higher risk for health problems. This helps us provide you with personalized messages.


Group Health will send you a letter shortly before or after your birthday each year if you are due for certain tests. The reminder message will be about preventive care based on your age or routine care for a chronic condition. We may also send you additional reminder letters.

Phone Calls

We may contact you by phone if you are due for a specific preventive-care test. For example, we may contact members with phone reminders about:

Group Health has teamed up with Eliza Corporation, an award- winning industry leader in interactive voice recognition (IVR) technology, to make these calls. If you receive a call, here is what to expect:

Online Reminders

You may receive online reminders if you have access to your personal online services, which include your medical record:

Your Benefits

For most members, preventive care services are covered in benefits and don't require a copayment. Check your coverage agreement or call Customer Service if you have questions about your health coverage.

Clinical review by Susan Carol Bradford, outreach manager
Group Health
Reviewed 03/01/2014