Support for Our Group Health Mobile App
What are the application requirements?
Back to: Group Health's Mobile App
How do I install the application?
iPhone on a computer:
On an iPhone (same for iPad):
On the Android device:
Do I need an Apple ID (iPhone only)?
How much does the Group Health app cost?
Can I use the app on my iPod Touch or iPad?
What about other smartphones (Windows, Blackberry)?
Login and Security
How do I log in to My Care features on the app?
The pharmacy refill service is available to all registered members, regardless of where they get health care.
After you register on our website, you can log in to My Care features on our app with your Group Health member ID and password.
For parental access, you must submit a form requesting access. (See below)
Do I have to log in every time?
If you save your Group Health login on your phone, Group Health recommends that you set a passcode lock for phone access.
See Apple's resources for the recommended iPhone security practices:
For Android phones, from the applications screen, tap Settings, then Security, and finally Screen Lock. (The exact words may vary slightly from phone to phone.)
Are the personal health services secure on my phone?
What happens if my phone is stolen and I've saved my Group Health password?
To change your password, log in to ghc.org and go to "Update Your Profile" in the left column. You also can call Group Health's Customer Service during weekday business hours to have your password changed.
If you save your Group Health password on your phone, Group Health recommends that you set a passcode for mobile devices.
Are most website features on the app?
Will I have parental access as soon as I register on MyGroupHealth?
You may download the form or get one at the business desk. You'll need a form for each child under age 13 for whom you want access.
Customer Service Support
If you didn't find the help you needed with our app, contact Customer Service for support with Group Health's mobile app.