Order your Group Health prescriptions online, or by phone, fax, or mail and have them shipped free of charge anywhere in the United States. Save yourself the trouble of fighting traffic and waiting in line at the pharmacy.

Your order may take 5 to 7 business days to arrive. The best time to reorder is when you have about a 14-day supply of your medication remaining. This will ensure that you receive the medication you need, when you need it.

We ship most medications via the U.S. Postal Service at no cost to you. We ship medications containing certain controlled substances via United Parcel Service (UPS).

Ordering Online
Group Health offers online ordering for refills only. You can order prescription drugs, over-the-counter products, and special medical items through your MyGroupHealth account and have them delivered free of charge. To use this service, you must register with MyGroupHealth and upgrade your account to get access to our enhanced online services. Once you've done that, you'll find a link to order refills every time you log in to your MyGroupHealth account.

Your MyGroupHealth site shows a list of all prescriptions you've filled in the last 12 months. Pay with a credit card to order up to three months' worth of refills, and they'll usually arrive in less than a week.

Learn more about online refills and other online services.

Ordering by Phone
We offer touch-tone phone-order service for refills only. Our 24-hour automated phone line walks you through the process of ordering refills using recorded messages and keypad options. Please have your member identification number, mailing address, prescription numbers, and payment information readily available. You can pay using a credit card, check, or money order. Call the touch-tone phone system toll-free 1-800-245-7979.

Ordering by Fax or Mail
We offer fax and mail-order service for both new prescriptions and refills. Download and print the prescription mail-order request form (PDF), and send us your prescription and payment information. For first-time orders, please include the written prescription from your physician. The fax number and mailing address are on the form.

You can also ask your physician to fax your prescription to 206-901-4443 or to call toll-free 1-800-245-7979. Include your member identification number and a phone number where we can reach you.

How to Transfer a Prescription
If you use a pharmacy that isn't owned by Group Health, you can still use our mail-order services.

When you log in to your MyGroupHealth Web account, the "Refill Prescriptions" area of the site has an electronic transfer form to move your prescription to our system before ordering.

Or you can fill out a transfer form (PDF) and mail or fax it to us. Once we receive your prescription in our central system, you'll be able to use the mail-order services mentioned above.

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