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Group Health Mail-Order Services

Save yourself the trouble of fighting traffic and waiting in line at the pharmacy. Order your Group Health prescription refills online or by phone or fax and have them shipped free of charge anywhere in the United States.

Your order may take up to seven business days to arrive. The best time to reorder is when you have about a 14-day supply of your medication remaining. This will ensure that you receive the medication you need, when you need it.

We ship most medications via the U.S. Postal Service at no cost to you.

Ordering Refills Online

Group Health offers online ordering for refills only. You can order prescription drugs, over-the-counter products, and special medical items through MyGroupHealth for Members and have them delivered free of charge.

To use this service, you must register with MyGroupHealth and upgrade your account to get access to our enhanced online services. Once you've done that, you'll find a link to order refills every time you log in to your MyGroupHealth account. Your MyGroupHealth site shows a list of all prescriptions you've filled in the last 12 months. Pay with a bank card — credit or debit with the Visa, MasterCard, or Discover logo — to order up to three months' worth of refills on most drugs.

Learn more about MyGroupHealth for Members online services.

Ordering by Phone

We offer touch-tone telephone ordering for refills only. Our 24-hour automated phone line walks you through the process using recorded messages and keypad options. Have your member ID number, mailing address, prescription numbers, and payment information readily available. You can pay using a bank card. Call the touch-tone phone system toll-free at 1-800-245-RXRX (7979).

Ordering a New Prescription by Mail

You can send us a new prescription by mail. Download and print the New Prescription Order Form and send us your prescription and payment information. The mailing address is on the form. Be sure that it is OK to wait several days before starting your new medication. If you need to start right away, please take your prescription to a Group Health medical center pharmacy or a community pharmacy that is contracted with Group Health. You can transfer to mail order for refills later.

Note: Please be sure to include the written prescription from your physician. Your physician can also send your prescription directly to the Group Health mail-order pharmacy.

Transferring a Prescription

If you use a pharmacy that isn't owned or operated by Group Health, you can switch to our mail-order service. When you log in to your MyGroupHealth Web account, the Refill Prescriptions area of the site has an electronic transfer form to move your prescription to our system before ordering.

Or you can fill out a Prescription Transfer Form and mail or fax it to us. Once we receive your prescription in our central system, you'll be able to order online or using the automated telephone system, toll-free at 1-800-245-RXRX (7979). Wait five business days before you use the system.