Contact Us at Kaiser Permanente

For Members

Member Services
206-901-4636
1-888-901-4636
P.O. Box 34590
Seattle, WA 98124-1590

Send us an email

Individual & Family Plans Member Services
1-800-290-8900

Medicare Member Services
206-901-4600
1-888-901-4600

Aon Active Health Exchange
1-855-407-0900

Website & Mobile App Support
1-888-874-1620

TTY Relay Service
Washington: 1-800-833-6388 or 711
Idaho: 1-800-377-3529 or 711

Consulting Nurse Service
206-901-2244
1-800-297-6877

24-Hour Emergency Notification Line for Members
1-888-457-9516
If you are admitted, you or a family member must call within 24 hours or as soon as possible.

Pharmacy Mail-Order Services
206-630-7979
1-800-245-7979

Resource Line
206-326-2800
1-800-992-2279
kpwa.resource-l@kp.org

Member Claims
P.O. Box 34585
Seattle, WA 98124-1585
1-888-901-4636

Member Appeals
P.O. Box 34593
Seattle, WA 98124-1593
1-866-458-5479
appealsdepartment@ghc.org

Patient Financial Services
P.O. Box 34581
Seattle, WA 98124-1581
1-800-442-4014

Medical Records - Release of Information (ROI)
Western Washington:
125 16th Ave. E.
Mailstop CSB
Seattle, WA 98112
206-326-3058
Toll-free (for patients only): 1-866-656-4184
Fax: 206-326-2599

Eastern Washington:
PO Box 204
Mailstop ACN-AC3
Spokane, WA 99210-0204
509-241-7824
Fax: 509-232-3127

Become a Member

Sales Department
1-800-542-6312


Additional Points of Contact

Kaiser Permanente Washington Health Research Institute
206-287-2900

Employment Office
1-800-848-4259

Public Relations/Media Relations
206-448-6135


Provider Assistance Unit (PAU)

For benefits and claims questions including electronic transactions.
509-241-7206
1-888-767-4670
Fax: 509-241-7615


Provider & Facility Directory

Provider Directory
Clinics and Facilities
Administrative Offices