Member Services

The name may be different, but when you need answers to your questions, you'll speak with the same courteous representatives who are ready and happy to help you. Contact Member Services for help with services, billing statements, our website, and mobile app. Use our online forms to order a new ID card, file a claim, update your member information, and provide feedback about Kaiser Permanente.

Member Services

206-901-4636
1-888-901-4636
Mon.-Fri., 8 a.m.-5 p.m.
Send us an email
Tweet us @KPMemberService

Individual & Family Plans Member Services

1-800-290-8900

Medicare Member Services

206-901-4600
1-888-901-4600

Aon Active Health Exchange

1-855-407-0900

Pharmacy Mail-Order Services

206-630-7979
1-800-245-7979
Mon.-Fri., 8 a.m.-6 p.m.
Sat.-Sun., 8 a.m.-4:30 p.m.
Pharmacy Services

TTY Relay Service

For people who are hearing impaired
Washington: 1-800-833-6388 or 711
Idaho: 1-800-377-3529 or 711

Website & Mobile App Support

1-888-874-1620
Mon.-Fri., 8 a.m.-5 p.m.
Feedback and Support