Northwest Health Winter 2011

In My View

We've Achieved a Lot, But There's More Work to Do

Group Health's work was recognized with the American Medical Group Association's 2010 Acclaim Award.

Go to: Northwest Health Index

Scott ArmstrongEvery time I visit my doctor, or tap into a convenient online service at, I appreciate what a great place Group Health is to get health care. I am a bit biased — since I also have the privilege of working with clinical leaders and staff who make sure everything is in place to deliver the best health care, when and where you need it.

So I was thrilled when their tremendous work was recognized with the American Medical Group Association's 2010 Acclaim Award. The Mayo Clinic and Cleveland Clinic are among the competitors for this prestigious award, presented to Group Health Physicians in recognition of the systemwide changes we've made to improve our delivery of care. In large part, the award recognizes our transition to the patient-centered medical home approach.

The Acclaim Award joins a string of recognition we've received in the past year for the quality of our care and service — from J.D. Power and Associates, the Puget Sound Health Alliance, the National Committee for Quality Assurance, and the eValue8 Innovations award to the National Business Coalition on Health. While a crowded trophy case is gratifying, it's more important to know what's behind these awards. They're all recognizing Group Health as an innovative organization that provides distinctly better care.

But we know there's room for more improvement. One way to do this is to share our best practices with our partner hospitals and physicians. When everyone improves, so does the quality of health in our community.

Our physician leaders deserve much of the credit for the ongoing focus on clinical improvement, and for our organizational excellence. They have set high standards and expectations for which we're all accountable.

Health care is complex. But with a common approach and focus, it's easier to generate results that lead to better, more affordable health care for all. Every time we take a step closer to that, it's worth a celebration — and maybe an award too.

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