When You Are Traveling

Plan ahead and know what to do if you need medical help while you're traveling or temporarily living outside our region.

Emergency and Urgent Care

No matter what health plan you have, you're covered for emergency and urgent care worldwide. If you have a medical emergency while traveling, call 911 or the local emergency assistance number immediately. Then within 24 hours or as soon as reasonably possible, call our Hospital Notification Line at 1-888-457-9516 so we can follow up on your care.

If you need urgent care while traveling, call your personal physician during office hours. After hours, call the Consulting Nurse helpline or Member Services.

Non-Emergency Care

Getting non-emergency care outside your coverage area depends on your plan and network. You'll find your plan and network names on your member ID card.

NOTE: If you're a Medicare Advantage member, please call Medicare Member Services at 1-888-901-4600 for information about getting care outside the Kaiser Permanente Washington region.

  • If you are a Kaiser Foundation Health Plan of Washington member, you can get covered care from providers in your network only. Your network includes providers at Kaiser Permanente locations in Oregon, California, Hawaii, Colorado, Maryland, Georgia, Virginia, and Washington, D.C. — as well as Washington state. Before seeking care in other Kaiser Permanente regions, call Member Services to set up visiting member access. Remember that Clark and Cowlitz counties in Washington state are in the Kaiser Permanente Northwest Region, not in our region.
  • If you are a Kaiser Foundation Health Plan of Washington Options, Inc. member, you may have access to in-network covered care outside the Kaiser Permanente Washington region from providers in our preferred regional and national networks. Care from other providers outside our region, including at Kaiser Permanente facilities in other regions, is covered at your out-of-network level. This includes Kaiser Permanente facilities in Vancouver and Longview, which are part of the Kaiser Permanente Northwest region.

To find providers in your network, check the Provider Directory.

Prescription Medicine

Be sure to pack enough of your prescription medication before leaving on a trip. You can ask your doctor for up to a 90-day supply if you need it. You will pay one copay for each 30-day supply.

We do not cover prescriptions that you fill outside our service area.

Travel Advisory Service

Our Travel Advisory Service provides customized health recommendations for members traveling internationally, including providing travel vaccinations and medications.

This service is not a covered benefit, and there is a fee for travel consultations, vaccinations, and medications.

If you have questions about your health benefits while traveling, call Member Services at 1-888-901-4636.