Emergency and Urgent Care

Emergency Care

Phone icon  Call 911 or your local emergency number

Seek emergency care if you believe there is an immediate, serious threat to your health or life. If you are unable to call 911, ask someone to call for you or take you to the nearest emergency care facility.

Kaiser Permanente doesn't have emergency departments in Washington state, but you may go to any hospital for emergency care. See the sidebar about emergency care admissions.

Emergency medical conditions include (but aren't limited to):

  • Suspected heart attack or stroke
  • Sudden or extreme difficulty breathing
  • Bleeding that will not stop or deep cuts
  • Major burns
  • Seizures
  • Sudden and severe headache or abdominal pain
  • Poisoning or suspected poisoning

Urgent Care

Search icon  Look for Urgent Care Centers

The name on the facilities has changed, but you still get the same convenient care you're used to — at the same familiar places.

Urgent care is for conditions that require prompt attention but do not pose an immediate, serious threat to your health or life. Examples include:

  • An increasingly painful ear infection
  • A sprained ankle

During hours when your medical office is open, you may want to first call your personal physician's office to see if you can get a same-day appointment. After hours and on weekends, you may call our Consulting Nurse Service to get advice, see if you do need immediate medical attention, and direct you to the most appropriate care.

You do not need an appointment for urgent care.

Puget Sound

Members in the Puget Sound area can get care at five Kaiser Permanente locations.



Kaiser Permanente members in the Spokane area can receive care at 20 Spokane urgent care centers.

Additional Providers

For Access PPO, Alliant Plus, Connect, Options, and Options PPO plan members, additional preferred providers, including out-of-state providers, are available through our regional and national networks.